ব্র্যাক ব্যাংক লিমিটেড অ্যাসোসিয়েট ম্যানেজার পদে নিয়োগ দিবে। আগ্রহী যোগ্য প্রার্থীরা আগামী ৩১ অক্টোবর, ২০২০ তারিখের মধ্যে আবেদন করতে পারবেন।
বিস্তারিত বিজ্ঞপ্তিতে দেখুন:
BRAC Bank Limited
Associate Manager, Call Center Systems
Job Type: Full Time
Job Location: Dhaka
- Agent Desktop Installation and Troubleshooting;
- Proactive handling of Genesys Agent Desktop for Inbound/Outbound Call, email and Chat flow;
- Monitoring and troubleshooting Media Gateway link and SIP Trunk and ensuring smooth services;
- Deploy new prompt at IVR as per business requirements;
- Creating extension and configuring Agent ID in the system and assigning to sip switch as well as configure at the client end;
- Deploy patches as per vendor requirements due to system update;
- Voice logger system configuration for user, Codec installation, extension mapping and IP mapping and user creation for call monitoring;
- Ensure server hardware and system uptime;
- Reporting applications installation/troubleshooting;
- Providing logs to vendor and application team as per requirement;
- Develop and maintain documentation for Business Continuity and Disaster Recovery;
- Design and participate in Disaster Recovery exercises for Contact Center communications systems;
- Must have the basic knowledge of Genesys Product Suite v8.x: Framework, eServices, Routing, CCPulse, Interactive Insights/InfoMart, WFM;
- Working with Asterisk, Elastix, Free PBX, Goautodail or any other local call center solution will get extra advantage.
- Bachelor’s or Master’s degree in Computer Science & Engineering/EEE /Telecommunication/ IT Graduation from reputed universities with satisfactory academic track record;
- Minimum 4 years of experience in Technology and Functional Knowledge on Call Center application/IP Telephony solution;
- Basic knowledge of Genesys Product Suite v8.x: Framework, eServices, Routing, CCPulse, Interactive Insights/InfoMart, WFM;
- Working in Banking Call Center solution will be added advantage;
- Working with Asterisk, Elastix, Free PBX, Goautodail or any other local call center solution will get extra advantage;
- Willing to provide support 24/7 on requirement basis;
- Excellent interpersonal skill and strong communication skills (both oral and written).
FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY
Only short-listed candidates will be invited for the interview as per recruitment process.
BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
If you are interested to take this challenge, please ‘click the link’ to send your Résumé with a recent passport size photograph along with NID number (mandatory).
BRAC Bank does not charge any fee at any stage of the recruitment process.
Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.
Application Deadline: October 31, 2020